Hello Beauties please be aware if you are more than 10 minutes late for your appointment your appointment will be cancelled. However, if you still would like service you can choose to pay a $25 late fee no exceptions depending on how late you are. Please come to your appointment at your exact scheduled time no earlier and no later for sanitizing purposes before and after each and every client to prevent the spread of COVID. All deposits are nonrefundable. All merchandise is also nonrefundable. At this time our facility does not have a waiting area at this moment with that being said there are no additional guests allowed to your appointment. No children as well. All appointments booked before 11am and after 5pm is an additional $50 after hour fee this includes emergency appointments and Holidays as well. If you need to reschedule your appointment for any reason, there is rebooking fee of $25. When booking a Barbie Glam/Mixed Glam/or Bridal Consultation please have a picture reference for the desired look you are wanting it can be work from my page or of other artist as well to have an idea look. Please have eyebrows or any facial hair completely groomed prior to appointment in order to have a completed makeup look. Also please come to your appointment with a fresh face no makeup. If you come to your appointment with makeup on there is a $15 fee for makeup removal. Please bring cash the day of your appointment. If you are not able to pay your remanding balance in cash; cash app, apple pay, credit card, and PayPal fees are an additional 5% fee. If you have any other questions please contact me at 804-946-2455. Thank you so much hope to see you soon.