Client Policy Agreement

 

Late Arrival Policy

Please arrive on time for your scheduled appointment. If you are more than 10 minutes late, your appointment will be canceled. However, if you still wish to receive services, you may incur a $25 late fee, subject to availability, depending on the time of your arrival. There are no exceptions to this policy.

 

Arrival Time & COVID Precautions To maintain a sanitized and safe environment, please arrive at your exact scheduled appointment time—no earlier and no later. This allows for proper cleaning before and after each client to prevent the spread of COVID-19.

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Deposits & Payments

All deposits are non-refundable. All merchandise sales are final and non-refundable. Cash is preferred for the remaining balance on the day of your appointment. If unable to pay in cash, the following payment methods are accepted with an additional 5% processing fee: Apple Pay & Credit Card 

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Guest & Child Policy

At this time, we do not have a waiting area. To ensure a comfortable and safe environment, no additional guests or children are allowed during your appointment.

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After-Hour & Holiday Fees

Appointments booked before 11:00 AM or after 5:00 PM are subject to a $50 after-hours fee. This fee also applies to emergency appointments and holiday bookings.

 

Rescheduling Policy

If you need to reschedule your appointment for any reason, a $25 rebooking fee will apply. Makeup Consultations & Appointment Preparation for Barbie Glam, Mixed Glam, or Bridal Consultations, please bring a photo reference of your desired look. This can be from our portfolio or another artist for inspiration. Ensure your eyebrows and facial hair are groomed prior to your appointment to achieve a complete makeup look. Arrive with a clean, makeup-free face. If makeup removal is required, a $15 fee will be added.

 

Refund Policy

Absolutely no refunds. All sales are final.

 

Dispute and Chargeback Policy

By booking an appointment, you agree to contact Tae Tae The MUA directly to attempt resolution before initiating any payment disputes or chargebacks. If a chargeback or dispute is filed without valid cause, The Makeup Box LLC / Tae Tae The MUA reserves the right to pursue legal action in the courts of Virginia Beach, VA, and to recover all associated legal fees, court costs, and related expenses.

 

Arbitration Agreement

By booking an appointment or purchasing any products from The Makeup Box LLC (including hair, makeup, custom garments, or related services), you agree that any dispute, claim, or controversy arising out of or related to your purchase or service shall be resolved exclusively through final and binding arbitration. This includes, but is not limited to, issues involving appointment services, product quality, order fulfillment, payment, or communication.

Arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and will take place in Virginia Beach, VA, where The Makeup Box LLC operates. Each party shall be responsible for their own legal fees and costs unless otherwise decided by the arbitrator. The arbitrator’s decision will be final and binding, and may be entered as a judgment in any court with jurisdiction.

By booking or purchasing, you expressly waive your right to a trial by jury and to participate in a class action.

Questions? Please feel free to contact me directly at 804-946-2455.

Thank you for your understanding and support. I look forward to seeing you soon!

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